mole4d Privacy Policy

This page describes what we collect when you use mole4d and how we keep that data protected. Online entertainment platforms across Southeast Asia handle millions of transactions monthly, making data security and transparency essential. We at mole4d apply industry-standard encryption, secure storage, and strict access controls to safeguard your personal information throughout your membership.

We collect your data only to operate our platform, process your payments, verify your identity, and comply with applicable law. We do not sell your information to advertisers or data brokers. We do not share your account details with other users. Your data remains encrypted and is accessible only to authorised mole4d staff and trusted service providers.

This policy outlines the types of information we collect, how we use it, how long we retain it, and what rights you have. If you have questions about your data or wish to exercise your rights, contact our support team during standard business hours.

What data we collect on mole4d

We at mole4d collect the following information when you create an account: full name, email address, phone number, date of birth, and residential address. During identity verification (KYC), we collect scans or photos of your government-issued ID (national ID, passport, or driver's license) and sometimes a selfie. We store these documents securely for compliance and fraud prevention.

When you deposit funds, we record your payment method details (e-wallet account, bank account number, or virtual account details used), the deposit amount, and the date. We do not store your full credit card number or full banking credentials—payment processors handle those details directly. When you place a wager or prediction, we log the game type, prediction details, stake amount, result, and outcome.

We also collect technical information: your IP address, device type, browser type, and approximate location (based on IP address geolocation). This information helps us detect fraud, prevent account takeover, and ensure our platform runs smoothly across devices and regions. We use cookies and similar tracking technologies to remember your login status and preferences.

How we use your data on mole4d

We at mole4d use your personal information for several essential purposes. We use your name, email, and phone to manage your account, send you important notifications (e.g., login alerts, deposit confirmations, withdrawal status), and help you reset your password if you lose access. We use your KYC documents to verify your identity and prevent fraud. We use your payment method details to process deposits and withdrawals.

We use your account and transaction history to settle gaming outcomes, calculate payouts, and provide you with a full ledger of your activity. We use your IP address and device information to detect suspicious activity, prevent account takeover, and block access from jurisdictions where our service is prohibited. We use your email to notify you of important policy changes or security incidents affecting your account.

We do not use your data for marketing purposes unless you explicitly opt in. We do not share your gaming activity with your employer, family members, or social networks. We do not use your data to make automated decisions about your account eligibility (e.g., your KYC decision is made by a human reviewer, not an algorithm).

How we protect your data on mole4d

We at mole4d encrypt all data in transit using HTTPS encryption. Your account password is hashed (irreversibly scrambled) so even our staff cannot read it. Your KYC documents and payment details are stored in encrypted databases with restricted access. Only authorised mole4d employees and our compliance team can access this information, and only for legitimate business purposes.

We require two-factor authentication (2FA) on your account to prevent unauthorised login even if someone obtains your password. We monitor our systems for intrusions and regularly test our security controls. We do not store payment card data on our servers—payment processors handle card information directly, subject to industry-standard PCI-DSS compliance.

Our servers may sit outside your jurisdiction (e.g., in data centres across Southeast Asia or beyond). By using mole4d, you consent to your data being processed and stored outside your home country, subject to our encryption and security safeguards. If you are concerned about data residency, contact our support team to discuss options.

We at mole4d treat your data as a sacred trust. Encryption, access controls, and regular security audits are our standard practice, not optional extras.

Third parties and data sharing

We at mole4d may share your data with trusted service providers who help us operate the platform. These include payment processors (for handling deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), identity verification providers (for KYC document verification), and cloud infrastructure providers (for secure data storage). All service providers sign strict confidentiality agreements and are prohibited from using your data for their own purposes.

We may disclose your data to law enforcement or regulatory authorities if required by law (e.g., in response to a court order, regulatory investigation, or legal obligation in Jakarta, Surabaya, Bandung, Medan, or other jurisdictions). We will notify you of such disclosure unless doing so is prohibited by law.

We do not sell your data to third parties. We do not share your gaming history with advertisers or data brokers. If we merge with another company or are acquired, your data will be transferred only if the acquiring company agrees to maintain this privacy policy or a substantially similar one.

Your rights regarding your data

We at mole4d respect your rights to access, correct, and delete your personal information. You may request a copy of all data we hold about you by contacting our support team. You have the right to correct inaccurate information (e.g., if your address changes). You have the right to request deletion of your data, subject to legal and contractual obligations that may prevent complete removal.

You may request that we restrict how we use your data (e.g., no marketing emails). You have the right to withdraw your consent for us to process your data (though this may make it impossible to continue your mole4d account). You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, contact our support team with your request. We respond to data access and deletion requests within thirty days. We do not charge a fee for these requests unless you make multiple, frivolous, or repetitive requests.

Cookies and tracking

We at mole4d use cookies (small text files stored on your device) to remember your login status, preferences, and session information. Essential cookies allow our platform to function. Analytics cookies help us understand how users interact with mole4d so we can improve the experience. You can disable cookies in your browser settings, but doing so may impair functionality.

We do not use cookies for third-party advertising or tracking. We do not allow advertisers to place tracking pixels on our platform. We may use simple analytics tools to count page views and understand user flows, but this data is aggregated and does not identify individual users.

Data retention on mole4d

We at mole4d retain your personal data for the duration of your account membership and for a period thereafter to comply with financial regulations and respond to disputes. Typically, we retain transaction records for seven years (the industry standard for financial compliance). We retain KYC documents for as long as your account is active, plus five years afterward. Account metadata (account creation date, verification status, login history) is retained for the account lifetime plus seven years.

If you close your account and request deletion, we anonymise or delete your data where legally possible. However, we may retain some information longer if we are involved in a dispute or regulatory investigation. We will notify you if we must retain your data beyond your deletion request.

International data transfers

We at mole4d operate across multiple jurisdictions. Your data may be transferred to, stored in, or processed in countries other than your home country. These countries may have different data protection laws than yours. By using mole4d, you consent to such transfers. We apply the same encryption and security standards regardless of where your data is stored or processed.

If you are in a jurisdiction with strict data protection laws (e.g., those aligned with international data protection standards), we implement appropriate safeguards (e.g., data processing agreements, standard contractual clauses) to ensure your data is protected to a similar standard, even when transferred internationally.

Contact us about privacy

For questions about our privacy practices, to request access to your data, to request deletion, or to lodge a complaint, contact our support team. We respond to privacy inquiries within thirty days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

This privacy policy is effective as of its publication date and may be updated periodically. We notify you of material changes via email or a prominent notice on mole4d. Your continued use of the platform after such notification constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed of any changes.